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Free shipping on all domestic orders over $100 (excluding Hawaii and Alaska)       Questions? Call 714.643.7703
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FAQ

Frequently Asked Questions

We operate Monday to Friday between 9-6pm PST.

We do not operate on weekends and national holidays.

***WE WILL BE CLOSED 11/23/16 – 11/27/16. ORDERS WILL BE SHIPPED ON FIRST COME, FIRST SERVE BASIS, UNLESS EXPRESS SHIPPING IS SELECTED. STANDARD ORDERS PLACED BETWEEN 11/20/16 – 12/05/16 MAY BE SHIPPED 3 – 7 BUSINESS DAYS FROM TRANSACTION DATE.***

[p] 714.643.7703 | [e] concierge@publishbrand.com

 

Can I exchange an item for a different style, size or color?
We do not offer exchanges, but we do offer free ground shipping on orders over $100 USD! If you are deciding between styles, sizes, or colors, we suggest purchasing them all to try them on and see what you like in person. Once you have decided what you want to send back, you can visit our Returns Page to obtain your return label.

Any returned items will be refunded to the original payment. You can place another order for the desired style/color/size.

Note: All returning items must met our policy’s requirements.

 

I live near the Publish HQ. Can I come by to pick up / drop off my order?
Unfortunately, we do not allow unauthorized personnel to enter our offices and warehouse for security reasons. All orders are to be placed online and all returns are to be shipped to us. You may submit an RMA request to receive your return label.

 

Do we charge in different currencies?
No, $, €, and ¥ prices are calculated daily from the current exchange rates and are approximate only. The final price is fixed and will be charged in USD. The amount on your card statement will be the equivalent amount in your local currency based on the rate applied when your account is debited.

 

Should I include my phone number when ordering?
Yes, please ensure that a valid contact telephone number is added to all orders. Either we will or the carrier will need to contact you in the unlikely event your package cannot be delivered. Failure in providing your phone number could result in a severe delay of your delivery.

 

How soon will I receive my order?
We aim to ship your order within 1-3 working days approximately (Mon-Fri) in the US, and 3-8 days worldwide. Orders placed after 1PM PST may take an extra day to deliver. Please note, during busy times, such as sales and holidays, US shipments may take between 7 to 14 business days and 20 business days for international orders.

 

When will I know my order has been shipped?
Once your order has been packed, your shipping label will be generated, which will automatically email you the tracking information. Please note, all FedEx and DHL shipments are collected around 4pm PST, so tracking numbers will not show any movement on the website before this time. USPS tracking numbers may take an extra day as packages are collected in the morning.

 

Can I change my order once it’s placed?
We fulfill orders very quickly! Once your order has been confirmed, it’s not possible for you, or us, to change it prior to dispatch. Please ensure all your information is correct before submitting your order. If your order is not yet shipped out, contact us and we will try our best to stop your previous order, so that you can reorder the correct item, however, it’s not a guarantee.

 

Do I have to pay customs and import charges?
Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel.

Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country. It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by any charges.

 

Where can I find a Publish dealer in my neighborhood?
We have Authorized Publish Brand Dealers all over the globe and may have one near you! Please email concierge@publishbrand.com with your city, postal code and country to see if we have any shops you can visit.

 

How do I become a Publish Dealer?
Pleases contact sales@publishbrand.com for more information.

 

Where can I find out about jobs at Publish?
Check out the Employment section for postings and information about working at Publish.