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Free U.S. Domestic Shipping On All Orders Over $150       Questions? Call 714.643.7703
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FAQ

If you have any questions, concerns or comments please contact our concierge.

We are open Monday to Friday between 9-6pm PST.

[p] 714.643.7703 | [e] concierge@publishbrand.com

 

Do we charge in different currencies?
No, these $, €, and ¥ prices are calculated daily from the current exchange rates and are approximate only. The final price is fixed and will be charged in $. The amount on your card statement will be the equivalent amount in your local currency based on the rate applied when your account is debited.

 

Should I include my phone number when ordering?
Yes, please ensure that a valid contact telephone number is added to all orders, including paypal and paypal express. The carrier needs this incase of any difficulty finding an address. Failure in providing one could result in a severe delay of your delivery.

 

Can I order over the phone?
Yes we do, please call 714.643.7703. However, for expedite services, please order directly from our online store. Some times we experience high volume calls so the best way to order is through our online store.

 

How soon will I receive my order?
We aim to deliver within 1-3 working days approximately (Mon-Fri) in the US, and 3-8 days worldwide. Orders placed after 1pm may take an extra days delivery. Please note, during busy periods, such as sale and Christmas, US delivery may take between 2-5 days and for worldwide shipping 12-17 days.

 

Should I include my phone number when ordering?
Yes, please ensure that a valid contact telephone number is added to all orders, including paypal and paypal express. The carrier needs this incase of any difficulty finding an address. Failure in providing one could result in a severe delay of your delivery.

 

When will I know my order has been shipped?
As soon as you have received your ‘Dispatch Confirmation’ email from us with your DHL or UPS tracking number, you will know it has left our warehouse on this date. Please note, all shipments are collected around 4pm US time, so no tracking numbers will show any movement on the DHL or UPS website before this time (4pm PST) as the orders would not have been scanned out of our warehouse and into first location on route to you.

 

Can I change my order once its placed?
Once your order has been confirmed, it’s not possible for you, or us, to change it prior to dispatch.

 

Do I have to pay customs and import charges?
Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel.

Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country. It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.

 

Where can I find a Publish dealer in my neighborhood?
We have Authorized publishbrand Dealers all over the globe. For a complete list of dealers in your area, please click on the Stockists link on our site.

 

How do I become a Publish Dealer?
Pleases contact sales@publishbrand.com for more information.

 

How about you guys hook me up with some free stickers?
All you have to do is write us a letter and send it in the mail. Send in a photo, a few jokes, anything at all, and we’ll send you some stickers. It’s just that easy. In addition, stickers will also come with all goods purchased on our online store.

Please email info@publishbrand.com

 

Where is Publish located?
16520 Harbor Blvd. Suite E
Fountain Valley, CA 92708

 

Where can I find out about jobs at Publish?
Check out the Employment section for postings and information about working at Publish.

 

Does Publish offer internships?
Yes, Publish internships typically follow the academic calendar and are offered on an as-needed basis. When an internship becomes available we post it on the website with the other open positions. Check out the Employment section for more info.

 

Is Publish a publicly traded company?

No. We are a privately held company with no future plans to go public.

 

How do I get sponsored?
Getting sponsored by Publish sure isn’t the easiest thing, but it’s not necessarily impossible. Send us your “portfolio” (Resume: action shots contest results magazine coverage photos and video). Include a letter explaining yourself. Eventually, hard work will be noticed, and hopefully you will be a step closer. We look forward to seeing your best stuff. Please email info@publishbrand.com for more information.

 

Do you have a store where I can buy Publish products?
Sorry we do not have a flagship store at the moment. However, we have plans in the near future. For now, please visit our Stockists section to see the nearest Authorized publishbrand Dealer near you.

 

Does Publish offer any tours of their Headquarters or Manufacturing Centers?
While we wish we could provide everyone with a behind the scenes look at the way we do what we do, we do not offer any tours of our facilities. However the lobby of our headquarters in Fountain Valley, California is a mini-museum that traces the history and progression of our works.

 

Hey the website looks weird, whats up with that?
Our website prefers Internet Explorer versions 7 and 8, Mozilla Firefox versions 3 and 3.5 and Safari. It is allergic to Internet Explorer 6. Please email info@publishbrand.com if you see anything weird. Thanks!