Frequently Asked Questions
What is your holiday schedule?
Customer service and shipments will be paused from December 24th to January 4th, 2016.
If you have any questions, concerns or comments please contact our concierge. We will get back to you after January 4th.
We are open Monday to Friday between 9-6pm PST and are closed December 24th to January 4th, 2016.
[p] 714.643.7703 | [e] firstname.lastname@example.org
Do we charge in different currencies?
No, these $, €, and ¥ prices are calculated daily from the current exchange rates and are approximate only. The final price is fixed and will be charged in USD. The amount on your card statement will be the equivalent amount in your local currency based on the rate applied when your account is debited.
Should I include my phone number when ordering?
Yes, please ensure that a valid contact telephone number is added to all orders, including PayPal and PayPal express. Either we will or the carrier will need to contact you in the unlikely event your package cannot be delivered. Failure in providing your phone number could result in a severe delay of your delivery.
How soon will I receive my order?
We aim to deliver within 1-3 working days approximately (Mon-Fri) in the US, and 3-8 days worldwide. Orders placed after 1pm may take an extra day to deliver. Please note, during busy times, such as sales and Christmas, US deliveries may take between 2-5 days and12-17 days for worldwide shipping.
When will I know my order has been shipped?
Once your order has been packed, your shipping label will be generated which will automatically email you the tracking information. Please note, all FedEx shipments are collected around 4pm PST, so tracking numbers will not show any movement on the FedEx website before this time. USPS tracking numbers may take an extra day as packages are collected in the morning.
Can I change my order once it’s placed?
We fulfill orders very quickly! Once your order has been confirmed, it’s not possible for you, or us, to change it prior to dispatch. Please ensure all your information is correct before submitting your order. If your order is not yet shipped out, contact us and we will cancel your previous order, so that you can reorder the correct item.
Do I have to pay customs and import charges?
Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel.
Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country. It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by any charges.
Where can I find a Publish dealer in my neighborhood?
We have Authorized Publish Brand Dealers all over the globe and may have one near you! Please email email@example.com with your city, postal code and country to see if we have any shops you can visit.
How do I become a Publish Dealer?
Pleases contact firstname.lastname@example.org for more information.
Where is Publish located?
15731 Graham Street
Huntington Beach, CA 92649
Where can I find out about jobs at Publish?
Check out the Employment section for postings and information about working at Publish.
Does Publish offer internships?
Yes, Publish internships typically follow the academic calendar and are offered on an as-needed basis. When we need interns, we will post on our Instagram with positions available. Check out the Employment section for more info.
Is Publish a publicly traded company?
No. We are a privately held company with no future plans to go public.
How do I get sponsored?
Getting sponsored by Publish sure isn’t the easiest thing, but it’s not necessarily impossible. Send us your “portfolio” (Resume: action shots contest results magazine coverage photos and video). Include a letter explaining yourself. Eventually, hard work will be noticed, and hopefully you will be a step closer. We look forward to seeing your best stuff. Please email email@example.com for more information.
Do you have a store where I can buy Publish products?
We do have stores that carry some styles of Publish products. Email firstname.lastname@example.org with city, postal code, and country for a store near you.
Does Publish offer any tours of their Headquarters or Manufacturing Centers?
While we wish we could provide everyone with a behind the scenes look at the way we do what we do, we do not offer any tours of our facilities. However, the lobby of our headquarters in Huntington Beach, California is a mini-museum that traces the history and progression of our work.
Hey, the website looks weird. What’s up with that?
Our website prefers Internet Explorer versions 7 and 8, Mozilla Firefox versions 3 and 3.5 and Safari. It is allergic to Internet Explorer 6. Please email email@example.com if you see anything weird. Thanks!