*We aim to ship your order within 1-3 working days approximately (Mon-Fri) in the US, and 3-8 days worldwide. Orders placed after 1PM PST may take an extra day to deliver. Please note, during busy times, such as sales and holidays, US shipments may take between 7 to 14 business days and 20 business days for international orders.*
We operate Monday – Friday, 9:30 AM – 5:30 PM PST.
All orders, including express orders, placed during regular business hours will be processed and shipped within 1-2 business days. Any payment authorization/verification, or national holiday may cause delays to your shipment.
*For all orders, please provide a valid phone number and email address as we or the courier may need to contact you regarding your order/delivery.
*We unfortunately cannot ship to PO boxes, so please provide a physical address for delivery.
We will be closed on these days to observe the following holidays:
- New Year’s Day – January 1
- Martin Luther King, Jr. Day – January 16
- Memorial Day – May 29
- Independence Day – July 4
- Labor Day – September 4
- Thanksgiving – November 23, 24
- Christmas – December 25
FREE GROUND SHIPPING ON ORDERS OVER $100
We offer free FedEx Ground/Home shipping to domestic customers on orders totaling over $100 USD (excluding tax & shipping cost).
US SHIPPING METHODS (Excluding National Holidays & Weekends)
FedEx Ground – Delivers Monday through Friday during regular business hours.
FedEx Home – Delivers Monday through Saturday until 8PM
FedEx Overnight – Orders placed before 11AM PST will be shipped same day, arriving the next business day.
FedEx 2 Day – Orders placed before 11AM PST will be shipped same day, arriving the next 2 business days.
FedEx Express Saver – Orders placed before 11AM PST will be shipped same day, arriving the next 3-4 business days.
Free USPS Military APO/FPO – To show our appreciation to US military personnel, we gladly ship to APO/FPO addresses free of charge!
USPS Priority Mail – Delivery to Hawaii, Alaska & other US territories will be shipped via the United States Postal Service Monday through Friday during regular business hours.
INTERNATIONAL SHIPPING METHODS (Excluding US holidays & Weekends)
DHL Int’l – Orders placed before 11AM PST will be shipped same day, arriving the next 2-10 business days.
FedEx Int’l Priority – Orders placed before 11AM PST will be shipped same day, arriving the next 2- 10 business days.
FedEx Int’l Economy – Delivers Monday through Friday during regular business hours.
United States Postal Service – Once package arrives in the destination country, it is passed on to that internal postal service. Check with your local postal service to inquire more details regarding the tracking. Delivers Monday through Friday during regular business hours.
INT’L SHIPMENTS, PLEASE NOTE:
Shipping duration may vary depending on distance, customs and the courier. Customs may hold your package for further screenings. There is no guaranteed date of release and we cannot supply any details regarding this process.
The amount paid for the order does not reflect any importation taxes. We are not responsible for any custom/duty taxes your country may charge for your package. If you decide to reject the package, only the amount paid for the items will be refunded once we receive the package back. Initial shipping charges cannot be refunded.
*We unfortunately cannot ship to Russia per the country’s importation laws.
Gift cards can be found under ACCESSORIES. View DETAILS on the item’s page to obtain a free shipping code.
Gift cards are treated as cash. Any returns that were ordered with a gift card will be refunded on that same unique code.
US Orders: Physical cards will be shipped via USPS. We cannot provide tracking numbers for these orders. Once the code has been used, we can no longer modify the code or offer any assistance on getting a new one.
International Orders: You will be emailed with further instructions by our Concierge regarding your gift card code.
*All orders must be authorized and verified before shipping.
Questions? Please email firstname.lastname@example.org.